Privacy Policy

ServiceSupported Privacy Policy

This privacy statement describes the policies and practices of ServiceSupported (referred to herein as ” ServiceSupported”), in collecting, using, and safeguarding the private information that may be obtained through use of each company’s products, services and websites. Questions about this privacy policy may be submitted by an email to privacy@servicesupported.com. This privacy policy applies to ServiceSupported but not to ServiceSupported’s partners or affiliates, which may have separate privacy policies.

Information Collection

Personal information is collected from customers only after obtaining consent, which is obtained when customers are prompted for information when subscribing to the services, by using a ServiceSupported website, downloading a product, or requesting further information. Personally-identifiable information is not collected when a user simply browses the website. ServiceSupported may contact customers about offers and opportunities from ServiceSupported or its business partners, to conduct surveys, and gather feedback. This privacy statement does not extend to any information that is beyond the control of ServiceSupported.

Services

Enrolling in ServiceSupported’s subscription service may require a customer to provide certain personal information and enter into a Subscriber Agreement. Nothing herein is intended to modify the terms in the Subscriber Agreement.

Product Download

Downloading a product will often require the input of personal information. This information will be used by ServiceSupported or its affiliates to contact the customer about ServiceSupported’s products and services, including product updates and associated promotional material. This information may also be used as collated general demographic information to improve ServiceSupported’s products and services.

Cookies

A cookie is a piece of data stored on a computer’s hard disk containing information about the owner. ServiceSupported may employ the use of cookies for measuring the success of advertising and affiliate network membership. Our partners may use cookies. ServiceSupported does not exercise any access or control of such cookies.

ServiceSupported’s websites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to evaluate the use of the ServiceSupported site. Google Analytics places a third party cookie on your computer that is then used to compile reports of visitor traffic and internet usage. Google analytics does not have a database of individual profiles for each visitor and only collects aggregate data.

Log Files

ServiceSupported uses log files comprising non-personally identifiable information to analyze trends, administer the site, track movements throughout the site, calculate the number of document and file downloads, and gather broad demographic information for aggregate use.

Sharing

ServiceSupported will share aggregated demographic and other information with our partners and affiliates. Information provided to ServiceSupported will be protected by ServiceSupported and not sold or rented to any unrelated third parties without the express consent of the information provider, except that ServiceSupported may disclose data to its affiliates and business partners who have established similar privacy standards, when legally obligated to do so, or if disclosure is required to protect the rights over ServiceSupported, ServiceSupported’s customers, or the users of ServiceSupported’s services. ServiceSupported may also share aggregate demographic data that does not contain any personally identifiable information.

Validation is an essential step in receiving a Certificate from ServiceSupported. This validation may require verifying your information with a third party. ServiceSupported may disclose the information provided to the extent necessary to verify the certificate application.

External Links

The ServiceSupported website contains links to external websites which are outside the scope of this privacy statement. ServiceSupported is not responsible for the privacy practices of such other sites and does not control the accuracy of information displayed by such websites.

Forums, Bulletin Boards, Testimonials, Chat Rooms, and Surveys

Personal information submitted through a forum, bulletin board, testimonial, or chat room operated by ServiceSupported may be collected, used, and read by third parties, including other users. ServiceSupported is not responsible for any information submitted through these services. We occasionally request information from customers via surveys. Participation in these customer surveys is voluntary. Survey information is used to improve this web site and our services and products.

Security

ServiceSupported protects information both online and off-line. The transmission of information, including any payment information, is encrypted and protected using Secure Sockets Layer (SSL). Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Employees are required to use password-protected screen-savers and keep their computers up-to-date.

Choice / Opt out

Customers may occasionally receive information on products, services, and special deals from ServiceSupported or may receive informational newsletters. Customers are given the opportunity to ‘opt-out’ of having information used for purposes not directly related to the ServiceSupported service at the point where the information is requested. Customers may also elect not to receive additional promotional communications using the opt-out link provided in each promotional email or by emailing support@servicesupported.com. Customers may not opt-out of receiving service announcement updates as they contain important security information about the services.

Amendments

ServiceSupported reserves the right to amend this privacy statement at any time. Any amendment will be made by posting the changes to the website. Customers must check the website periodically to be aware of any changes to the privacy statement. Your continued use of the website or ServiceSupported product or service constitutes your acceptance of those changes.

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