Enterprise Solutions

Skype for Business deployments are a complex mix of hardware, software, and third party services working in concert all day, every day. Issues will inevitably arise and when they do, IT needs to respond with lightning speed to prevent downtime and maintain system health. The  Skype for Business Monitoring solutions let your IT team proactively monitor and diagnose in real time to stay abreast of end-to-end system uptime, availability, and performance. Our SOF-certified system tools and intelligence give you the unified UC visibility to detect issues early or even prevent them entirely.

Meet and beat your UC service SLAs every day. Skype for Business may report “healthy” with traditional tools, yet undetected issues can blindside you. Our Service Availability Monitoring solution uses a unique (and easy to deploy) synthetic transaction monitoring system that regularly mimics typical end user call behaviors, detecting and prioritizing incidents to help stop escalations before they occur. Our patented technology uses proven heuristics to give you actionable operational workflows – and the power to troubleshoot voice quality and Skype for Business as well as network performance, shorten resolution time, and deliver a world-class UC experience.